Refund policy

1. Introduction:

  • At LowCost AT, we are committed to customer satisfaction. If you are not happy with your purchase, please review our policy on refunds and returns.

2. Eligibility for Returns and Refunds:

  • Products must be returned within 30 days of the original purchase date.
  • Items must be in new, unused condition and include all original packaging and accessories.
  • Proof of purchase is required for all returns and refunds.

3. Non-Returnable Items:

  • Customized or personalised items.
  • Clearance or sale items.
  • Products marked as "Final Sale" or "Non-Returnable."

4. Process for Returns and Refunds:

  • Contact Us: To initiate a return, please get in touch with our customer service team at refunds@lowcostat.com.au to obtain a Return Authorization Number (RAN).
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
  • Inspection: Upon receiving your return, our team will inspect the item(s) and process your refund or exchange as applicable.

5. Refunds:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at refunds@lowcostat.com.au.

7. Late or Missing Refunds:

  • If you haven’t received a refund, recheck your bank account first.
  • Then contact your credit card company. It may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please get in touch with us at refunds@lowcostat.com.au.

8. Contact Us:

  • For more information about our refund policy, or if you have questions, please get in touch with us at refunds@lowcostat.com.au.

9. Effective Date:

  • This policy is effective as of 4 March 2024.