I. About Us

What is LowCostAt?

LowCost AT is an independent online store offering products for various disabilities. Our website is specifically tailored for NDIS participants, offering a curated selection of assistive items designed to cater to a range of disabilities, ensuring an inclusive shopping experience

What products are being offered at LowCost AT?

At LowCost we offer a wide variety of 'assistive technology' which plays a crucial role in breaking down barriers and promoting inclusivity for people with disabilities, allowing them to participate more fully in various aspects of life.

What is Assistive Technology?

Assistive technology refers to devices, tools, software, or equipment that are designed to help people with disabilities perform tasks that might be challenging for them otherwise. The primary goal of assistive technology is to enhance the independence, productivity, and quality of life for individuals with disabilities. These technologies can be used in various settings, including at home, in the workplace, and in educational environments.

What particular 'assistive technology' products we offer?

LowCost AT assistive technology include:

Screen readers: Software that reads aloud the text displayed on a computer screen, making it accessible to individuals with visual impairments.

Braille displays: Devices that convert digital text into Braille, enabling individuals with visual impairments to read and navigate digital content.

Communication devices: Tools that help individuals with speech or communication difficulties express themselves. This may include devices with customizable symbols or text-to-speech software.

Mobility aids: Devices such as wheelchairs, scooters, and walkers that assist people with mobility impairments in moving around.

Adaptive keyboards and mice: Specialized input devices designed for individuals with motor skill challenges, making it easier for them to use computers.

Closed captioning and subtitles: Text displayed on a screen to provide a written version of the audio content, benefiting individuals with hearing impairments.

Augmentative and alternative communication (AAC) devices: Tools that help individuals with communication disorders express themselves through speech or other means.

Electronic magnifiers: Devices that magnify text or images, aiding individuals with low vision in reading and viewing details.

Environmental control systems: Systems that enable individuals with limited mobility to control home appliances, lights, and other devices using assistive technologies.

Sip-and-puff systems: Input devices that allow individuals to control computers or other devices by using their breath.

* for specific product info please refer to the product details

What is the difference between Assistive Devices and Adaptive Devices?

Assistive devices and adaptive devices are terms often used interchangeably, but they refer to slightly different concepts. Both are designed to help individuals with disabilities enhance their independence and quality of life, but they serve different purposes.

Assistive Devices:

● Assistive devices are tools, products, or technologies designed to assist individuals in performing tasks they might otherwise struggle with due to a disability.

● They are intended to bridge the gap between a person's abilities and the demands of their environment.

● Assistive devices can include a wide range of items, such as hearing aids, magnifying glasses, canes, wheelchairs, and communication devices.

● These devices may be used by people with various types and degrees of disabilities to facilitate daily activities, communication, mobility, and more.

Adaptive Devices:

● Adaptive devices, on the other hand, refer to modifications or adjustments made to an environment or a product to accommodate the needs of individuals with disabilities.
● Instead of being tools used by individuals, adaptive devices are changes made to existing items or environments to make them more accessible.
● Examples of adaptive devices include ramps, grab bars, modified keyboards, or specially designed utensils for individuals with limited hand dexterity.
● The goal of adaptive devices is to create an inclusive environment and allow individuals with disabilities to participate more fully in various activities.

In summary, assistive devices are tools that individuals use to compensate for their disabilities, while adaptive devices involve modifications to the environment or products to make them more accessible. Both play crucial roles in promoting independence and inclusion for people with disabilities

Who are the primary audience we aim to reach with our products/services?

We aim to target individuals who [include any specific characteristics or behaviors that define your audience], as our products/services are designed to meet their specific needs and preferences. This targeted approach aligns with our overall marketing strategy and allows us to tailor our offerings to a well-defined and responsive customer base.

What are the available products available at LowCost AT?

- Learning Disability
- Intellectual Disability
- Hearing Impairment
- Cerebral Palsy & Physical Disability
- Autism Spectrum Disorder
- Developmental Delay
- Vision Impairment
- ADHD
- Mental & Neurological Disorders
- Down Syndrome
- Muscular Dystrophy
- Spina Bifida & Spinal Cord Injury
- Psychosocial Disabilities
- Daily Living & Independence

II. Understanding Low-Cost AssistiveTechnology

What is NDIS?

In Australia, the NDIS stands for the National Disability Insurance Scheme. It is a government initiative that was introduced to provide support and services to people with significant and permanent disabilities. The NDIS aims to help individuals with disabilities lead more independent and fulfilling lives by providing them with funding for necessary supports and services

Under the NDIS, eligible individuals receive a personalized plan outlining the supports and services they require. This can include funding for things like assistive technology, personal care, therapy services, and more. The scheme is administered by the National Disability Insurance Agency (NDIA), and it represents a significant shift in the way disability services are funded

What is considered "low-cost" assistive technology under the NDIS?

Low-cost assistive technology refers to products or devices that are inexpensive, typically under a specified price limit set by the NDIS, and are used to assist participants in their daily lives.

Is this platform officially recognized by the NDIS?

Yes, we adhere to NDIS guidelines and are recognized as a registered NDIS provider.

Why is there a distinction for low-cost items?

The distinction allows for faster and more straightforward approval processes. Given their non-complex nature and affordability, these items can be quickly obtained by participants without the need for lengthy assessments or approvals.

What is this platform's relationship with the NDIS?

Our platform is an independent online store offering assistive products for various disabilities. While we are not directly affiliated with the NDIS, we support and facilitate NDIS payments and collaborate closely with various NDIS plan managers.

Is this platform officially recognized by the NDIS?

Yes, we adhere to NDIS guidelines and are recognized as a registered NDIS provider

What makes this platform unique?

Our website is specifically tailored for NDIS participants, offering a curated selection of assistive items designed to cater to a range of disabilities, ensuring an inclusive shopping experience

Are there membership or subscription fees?

No, creating an account and browsing through our platform is absolutely free. We do not charge any membership or subscription fees.

III. Purchasing Cover

Do I need a formal assessment to purchase low-cost assistive items using NDIS funds?

In most cases, low-cost assistive items don't require a formal assessment or report. However, it's always good to check with your NDIS plan or plan manager for specific guidance.

How can I identify which products on this platform are considered low-cost under the NDIS?

Products falling under the low-cost category will have a "Low-Cost NDIS Approved" label on our platform

Are all low-cost items automatically covered under my NDIS plan?

Not necessarily. While many low-cost items are commonly funded, it's crucial to ensure that the item aligns with the goals specified in your NDIS plan.

What are the various types of assisted technology, and what are the associated benefits in enhancing individuals' lives?

Low-cost assistive technology encompasses a range of items such as non-slip mats, simple communication boards, basic adaptive cutlery, and large-print labels. Despite their simplicity, these tools play a crucial role in improving individuals' lives by promoting independence, safety, and overall quality of life. Whether aiding in routine tasks, facilitating communication, or enhancing mobility, these affordable assistive technologies contribute significantly to addressing various needs and promoting inclusivity.

IV. Order Process

To ensure a smooth and secure transaction. Here's a common step-by-step guide in placing anorder online:

Browse the Website:
Navigate to the website of the online store where you want to make a purchase. Browse through the product categories or use the search bar to find the specific item you're looking for.

Select the Product:
Click on the product you wish to purchase to view detailed information, including price, specifications, and customer reviews. Ensure it meets your requirements.

Add to Cart:
Once you've decided on a product, click the "Add to Cart" or similar button. This action places the item in your virtual shopping cart, allowing you to continue shopping or proceed to checkout.

Review Your Cart:
Navigate to your shopping cart, usually accessible through an icon or a specific link. Review the items in your cart, check quantities, and make any necessary adjustments.

Proceed to Checkout:
Click on the "Checkout" or "Proceed to Checkout" button. You may be prompted to create an account or log in if you haven't already. Provide the necessary information, including shipping address and payment details.

<REQULAR CHECKOUT PAYMENT FORM OR THROUGH NDIS PLAN>

Enter Shipping Information:
Fill in the shipping details accurately. Ensure that the address, contact information, and delivery preferences are correct. Some websites may offer options for different shipping speeds.

Select Payment Method:
Choose your preferred payment method, such as credit/debit card, PayPal, or other available options. Enter the required payment information securely.

Review Order Summary:
Before finalizing the purchase, review the order summary. Double-check the items, quantities, shipping address, and total cost to ensure accuracy.

Apply Coupons or Discounts:
If you have any discount codes or coupons, enter them during the checkout process to avail of any applicable discounts.

Place Order:
Once you're satisfied with your order and all details are accurate, click the "Place Order" or similar button. This action confirms your purchase, and you may receive an order confirmation email with details.

Track Your Order:
If available, use the provided tracking information to monitor the status of your order as it makes its way to your delivery address.

Following these steps helps ensure a successful online shopping experience with a clear understanding of the products, costs, and delivery process

Subscription and Account

I need to set up my account:

Customer Portal Signup on LowCostAT:

1. Visit the Signup Page:
Go to the LowCostAT website and find the "Signup" or "Register" page. LowCostAT Register

2. Provide Basic Information:
Enter your accurate

3. Choose a Username:
Select a unique username that is not easily guessable and doesn't contain personal information.

4. Create a Strong Password:
Generate a strong password using a combination of uppercase and lowercase letters, numbers, and symbols.

5. Confirm Your Password:
Retype the password to ensure it matches the one you entered initially

6. Security Measures:
If available, enable any additional security measures such as two-factor authentication (2FA).

7. Read and Accept Terms of Service:
Carefully read the terms of service and privacy policy. If you agree, check the box indicating your acceptance.

8. Complete Captcha or Security Check:
Some websites use CAPTCHA or other security checks to ensure you're a human. Complete any required steps

9. Verify Your Email (if required):
Check your email for a verification link or code. Click the link or enter the code to verify your email address.

10. Login to Your Email:
If email verification is required, log in to your email account to find the verification message.

11. Set Up Your Profile (if prompted):
Complete any additional profile setup steps, providing any necessary optional information.

V. Payment Options & Guide

What are the various modes of online payment commonly available for making purchases.

Credit/Debit Cards:
Credit and debit cards are widely used for online transactions. Users enter their card details, and the payment is processed securely through encryption technology. Many online platforms support major credit cards like Visa, MasterCard, and others.

Digital Wallets:
Digital wallets such as PayPal, Apple Pay, Google Pay, and others offer a convenient and secure way to make online payments. Users link their bank accounts or cards to these wallets, and transactions are completed with a few clicks

NDIS approved purchase

How can I buy products using my NDIS funds?

In the checkout process, opt for the "NDIS Plan Manager Payment" option. Following this selection, you'll be guided to input pertinent NDIS details. Subsequently, an invoice will be generated and sent directly to your plan manager for seamless payment processing.

How secure is my payment and personal information?

Ensuring the utmost security for our users is our priority. We employ state-of-the-art encryption methods and adhere to industry best practices to guarantee the safety of your information.

Can I cancel or modify my order after placing it?

Modifications or cancellations to orders are possible within a brief window after placement. To make changes, kindly reach out to our customer service promptly, and they will assist you with any adjustments needed.

Do you offer international shipping?

While our current emphasis is on domestic shipping, we are actively exploring possibilities for international delivery. Rest assured, we are working towards expanding our services, and we will keep our users informed once international shipping options become available.

Are there any additional taxes or hidden fees?

The total price displayed at checkout is comprehensive, covering all taxes and fees. We pride ourselves on transparency, assuring our customers that there are no hidden charges.

Customer Portal Login on LowCostAT:

1. Go to the Login Page:
Visit the LowCostAT website and find the "Login" page. LowCostAT Login

2. Enter Your Username or Email:
Input the username or email address associated with your account

3. Enter Your Password:
Type in your secure password.

4. Complete Two-Factor Authentication (if enabled):
If you enabled 2FA during signup, enter the code sent to your email or mobile device

5. Click "Login" or "Sign In":
After entering your credentials, click the login button to access your account.

6. Logout When Finished:
Always log out of your account, especially on shared devices, to ensure the security of your information.

By following these steps, you should be able to successfully sign up for and log in to your LowCostAT customer portal account. Always prioritize security by using a strong, unique password and enabling any additional security features provided by the platform.

I need to cancel my subscription:

1. Log into your Customer Portal account.
2. Click on Edit Subscription for the subscription you want to cancel.
3. Scroll down to Cancel Subscription and click the Cancel button. Select the reason for cancellation.
4. Confirm your choice by clicking on the Cancel Subscription button.
5. You can restart your canceled subscription by clicking Reactivate under the Try Again section.

*If you have not signed up for an account with the Customer Portal, you will need to create your account first.

Customer Portal Signup LowCostAT Register
Customer Portal Login LowCostAT Login

I need to edit my subscription

1. You can update which products you are subscribed to as well as adjust the quantity and delivery frequency.
2. Sign in to your Customer Portal
3. Click on Edit Subscription next to the subscription you need to edit
4. To change the quantity, simply arrow up or down to adjust the number
5. You can Change Frequency from every 2 week to every 6 months if your current delivery schedule isn't just right. Simply scroll down and click on Reschedule All. Choose the frequency from the drop-down menu and Click Reschedule to submit your changes.

*If you have not signed up for an account with the Customer Portal, you will need to create your
account first..

Customer Portal Signup LowCostAT Register
Customer Portal Login LowCostAT Login

I need to update my shipping or billing address

1. Sign in to your Customer Portal account.
2. Click on My Account.
3. Click the Edit button in the Shipping Details section to update the address you would like your orders to be sent to.
4. Click the Edit button in the Billing Details section to update the address associated with your method of payment.
5. Enter the updated address information and Save

*If you have not signed up for an account with the Customer Portal, you will need to create your account first..

Customer Portal Signup LowCostAT Register
Customer Portal Login LowCostAT Login

I need to update my method of payment

1. Sign in to your Customer Portal account.
2. Click on My Account.
3. Click Change/Update below Payment Method.
4. Choose either Paypal or Credit/Debit Card.
5. Enter the updated payment information and Save.

*This will replace the information currently on file.

*If the credit card number does not match the expiration date and CVV, the box surrounding the card
number will be outlined in red.

<NDIS mode of payment>

Customer Portal Signup LowCostAT Register
Customer Portal Login LowCostAT Login

Order and Shipping

What is the cost of delivery?

We provide free shipping on every subscription order! One-time purchases are shipped for only AU$XXX.

How long will it take to get my order?

Orders should arrive within 3-5 business days.

Where do you ship?

We ship to all US states, including PO addresses. We also ship to certain international locations
(please click to be taken to that country’s store): https://a75f36.myshopify.com/

Can I add special delivery instructions?

At this time, you cannot leave special delivery instructions. If you have a concern about where a
package was left, please contact our Customer Care team below.

Contact Us: https://a75f36.myshopify.com/

For orders in transit with Australia Post, you can sign up to provide Delivery Instructions through
their website. https://auspost.com.au/

Our Products

I need more information about your products.

We have products for the following disabilities:

- Learning Disability
- Intellectual Disability
- Hearing Impairment
- Cerebral Palsy & Physical Disability
- Autism Spectrum Disorder
- Developmental Delay
- Vision Impairment
- ADHD
- Mental & Neurological Disorders
- Down Syndrome
- Muscular Dystrophy
- Spina Bifida & Spinal Cord Injury
- Psychosocial Disabilities
- Daily Living & Independence

One of our Customer Care agents can answer your questions about any of our products. Message us below or if you prefer, call us at 1-XXX-XXX-XXX 24/7 HOTLINE to speak with one of our
Customer Care agents.

Contact Us: info@lowcostat.com

There is a problem with my order

We’re so sorry to hear that your order didn’t arrive just as expected. Please provide us with the details below so we can work on making it right.

If you prefer, you can call us at 1-XXX-XXX-XXX to speak with one of our Customer Care agents.

Contact Us: info@lowcostat.com

Returns and Exchange

What is LowCost AT's return policy?

Products may be returned for a full refund within 30 days. Your return must be unopened and in the same condition that you received it. To start a return, please contact us below or call us at
1-XXX-XXX-XXX.

Can I exchange products?

If your product is defective, please contact us below with a picture of the product that you received. If your product is not defective, please submit a return request by contacting us and placing a separate order.

Contact Us: info@lowcostat.com

I want to return my product

Products may be returned for a full refund within 30 days. Your return must be unopened and in the same condition that you received it. To start a return, please contact us below or call us at 1-XXX-XXX-XXX.

Contact Us: info@lowcostat.com