Privacy Policy
How LowCost AT Pty Ltd collects, uses, stores and protects your personal information — in plain English, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
LowCost AT Pty Ltd only collects personal information needed to process your orders and provide support. We do not sell your data. You have the right under Australian law to access and correct the information we hold about you.
Introduction
LowCost AT Pty Ltd ("LowCost AT", "we", "us", "our") is committed to protecting the privacy and security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, disclose and protect personal information when you use our website at www.lowcostat.com.au or deal with us as a customer or enquirer.
We have written this policy in plain English. If you have any questions about how we handle your information, contact us directly — details are at the bottom of this page.
What Personal Information We Collect
We collect personal information that is reasonably necessary for our business operations. This may include:
- Name and contact details — name, email address, phone number and delivery address
- Order information — items purchased, order history and payment method (we do not store full card numbers)
- NDIS-related information — plan manager contact details or invoice references where you use the NDIS invoice checkout
- Enquiry details — information you provide when contacting us for support or product guidance
We collect personal information directly from you when you place an order or contact us, and in some cases from third parties involved in fulfilling your order such as shipping carriers.
How We Use Your Personal Information
Your personal information is used to:
- Process and fulfil your orders, including NDIS invoice orders
- Provide customer support and after-sales service
- Communicate with you about your order status, shipping updates and support requests
- Improve our products, website and services
- Comply with our legal obligations under Australian law
- Send you information about our offers, products and services — only where you have consented or would reasonably expect to receive such communication
If you do not want to receive marketing communications from us, unsubscribe at any time using the link in any email we send, or contact us at hello@lowcostat.com.au.
Who We Share Your Information With
LowCost AT Pty Ltd may disclose your personal information to:
- Delivery and logistics providers — to fulfil and track your order
- Payment processors — to process your payment securely
- Plan managers — where you have provided their details as part of an NDIS invoice order
- Government authorities — where required by Australian law
- Other third parties — only with your consent, or as permitted or required by law
We do not sell, rent or trade your personal information to third parties for marketing purposes.
How We Protect Your Information
LowCost AT Pty Ltd takes reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. Our security measures include both physical and electronic safeguards.
Our website uses industry-standard SSL/TLS encryption for all data transmitted between your browser and our server. Payment processing is handled by PCI-DSS compliant payment processors — we do not store your full payment card details on our systems.
If we become aware of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
Your Rights — Access and Correction
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct inaccurate, incomplete or out-of-date information
- Make a complaint about how we have handled your personal information
To make an access or correction request, contact us using the details at the bottom of this page. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).
If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Online Activity and Cookies
When you visit our website, we may collect non-personal information about your visit including pages viewed, time spent on the site, and how you arrived. This information is used in aggregate to improve our website and services.
We also use cookies on our website. For full details of how we use cookies and how to manage your preferences, see our Cookies Policy.
Changes to This Policy
LowCost AT Pty Ltd may update this Privacy Policy from time to time. The latest version will always be posted on our website. If we make material changes, we will post a notice on the site.
This Privacy Policy is effective as of 4 March 2024.
Frequently Asked Questions
Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact LowCost AT Pty Ltd:
- Phone: 1800 968 781 — Mon–Fri, 9am–5pm Adelaide time
- Email: hello@lowcostat.com.au
- Address: 1 Erudina Ave, Edwardstown SA 5039
Questions about your privacy?
Our team is based in Adelaide, South Australia — Mon–Fri, 9am–5pm Adelaide time.