Shipping & Delivery
Everything you need to know about how LOWCOST AT dispatches assistive technology orders across Australia — including standard checkout, NDIS invoice orders, tracking, third-party fulfilment and delivery support.
Dispatch begins after your invoice payment is confirmed — not when you submit the invoice request. Standard card checkout is usually faster if you are self-funding and seeking reimbursement.
We cannot determine whether a product is claimable under your NDIS plan. Check suitability with your support coordinator or plan manager before purchasing.
Most standard checkout orders received by 12 PM Adelaide time on a business day are usually dispatched the same day. Delivery typically takes 7–15 business days from dispatch. NDIS invoice orders dispatch after payment is confirmed — not when the invoice is requested.
Order Processing & Dispatch
We aim to dispatch all orders as quickly as possible. How quickly your order is dispatched depends on your payment method and when payment is confirmed.
Standard checkout (credit card, debit card)
Orders with cleared payment received by 12 PM Adelaide time on a business day are usually dispatched the same day. Orders received after 12 PM, or on a weekend or South Australian public holiday, are usually dispatched the next business day.
NDIS invoice checkout
When you use the NDIS checkout, you are requesting an invoice — this is not an instant payment. Dispatch begins only after payment of that invoice is received and confirmed by us. We automatically forward invoices to plan managers as soon as we receive your request to help minimise delays.
Why Do NDIS Invoice Orders Take Longer to Dispatch?
NDIS invoice orders involve a separate payment step between you (or your plan manager), the NDIA and us. We cannot dispatch your order until payment clears. Timeframes depend on your plan manager's processing schedule, which is outside our control.
If speed is important, paying by card at standard checkout and seeking reimbursement later is usually the fastest option. Speak with your plan manager about what works best for your circumstances.
We cannot determine whether a product is claimable under your NDIS plan. That decision rests entirely with the NDIA and your plan management arrangements based on your individual plan goals and circumstances.
Shipping Method & Delivery Time
- Cost: Free standard shipping on all orders, Australia-wide
- Estimated delivery: 7–15 business days from the date of dispatch
- Domestic only: We currently ship within Australia only
Delivery timeframes begin after your order has been dispatched from our fulfilment network. Delays may occur due to remote delivery locations, carrier network disruptions or weather events — these are outside our control.
We do not ship to international addresses. If you are in a remote or regional area of Australia, delivery may take longer than the standard estimate.
Tracking & Shipment Confirmation
Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number where tracking is available. Tracking numbers typically become active within 24 hours of dispatch.
If you have not received a tracking confirmation within 2 business days of your expected dispatch date, please contact us with your order number and we will follow up with our fulfilment team.
Why Did My LOWCOST AT Order Arrive in Amazon Packaging?
To keep delivery times fast and prices competitive, some products are fulfilled directly from our authorised third-party logistics partners — including Amazon's fulfilment network. This means your order may occasionally arrive in Amazon-branded packaging.
Your purchase is always made through LOWCOST AT. We remain your Australian supplier and your first point of contact for any issue with your order. Your purchase includes:
- Full consumer rights under the Australian Consumer Law
- Local after-sales support if anything goes wrong
- Trusted product curation — items sourced from reputable suppliers
Why Might LOWCOST AT Prices Be Different From Amazon or Other Marketplaces?
Prices on our website may differ from what you see on Amazon or other marketplaces for several reasons:
- NDIS invoicing: We provide NDIS-compliant invoices and handle plan manager payment workflows, which requires additional administration.
- Australian supplier compliance: We operate as an Australian registered supplier with full ACL obligations, warranties and local support — this has a cost.
- Curation and vetting: We review products for suitability as assistive technology before listing them, rather than listing everything available.
- After-sales support: You are buying from an Australian business you can call and email — not an overseas marketplace account.
We price competitively and aim to offer genuine value, particularly for NDIS participants who need a clean, documented purchasing pathway.
What Happens If My Order Is Damaged or Lost in Transit?
If your order arrives damaged, incomplete, or appears to be missing in transit, please contact LOWCOST AT first. We will review the issue and work with the carrier or fulfilment partner on your behalf where needed.
To help us resolve your issue as quickly as possible, please:
- Keep all original packaging and the damaged item
- Take photos of the damage before opening or discarding anything
- Contact us with your order number, a description of the issue and your photos
Nothing in this policy limits your rights under the Australian Consumer Law. If a product arrives faulty, damaged or not as described, you are entitled to a remedy. Contact us first and we will work with you to resolve it.
Returns
If you need to return an item, please review our Returns & Refunds Policy for full details on eligibility, process and timeframes.
Holiday and Peak-Period Delays
During peak periods — particularly November and December — our shipping partners experience significant increases in parcel volumes, which can cause network-wide delays. We aim to dispatch your order as quickly as possible, but we cannot guarantee standard delivery timeframes during these periods.
We recommend placing orders as early as possible during peak season, particularly for time-sensitive purchases.
Frequently Asked Questions
Contact Us
For questions about your order or delivery, please contact us directly:
- Phone: 1800 968 781 — Mon–Fri, 9am–5pm Adelaide time
- Email: hello@lowcostat.com.au
- Address: 1 Erudina Ave, Edwardstown SA 5039
Need help with your order?
Our team is based in Adelaide, South Australia — Mon–Fri, 9am–5pm Adelaide time.